Living Fun — Shipping & returns

We ship from California to the contiguous 48 states and Washington, DC, including USPS-served PO Boxes. Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO and international addresses are not currently served.

$39+: free standard shipping on merchandise before discounts, excluding taxes and shipping. Below $39: $5.99 per order. No large-item or multi-item surcharges. Standard shipping only; all prices are in U.S. dollars.

Paid orders normally dispatch within 1–2 business days. Cutoff: 1:00 p.m. Pacific Time; no weekend or holiday dispatch. Delivery usually takes 3–7 business days after dispatch, depending on the carrier and conditions.

Full shipping policy

For delayed dispatch, you may agree to a revised shipping estimate or cancel the unshipped portion for a prompt refund, even after the routine packing cutoff.

Contact us if tracking stalls for 5 consecutive business days or delivery is past the estimate. We investigate and update you every 2 business days.

Marked delivered but missing? Check the address, mailbox, household and nearby delivery spots. A package may arrive within 24–48 hours while we check with the carrier. Confirmed loss or misdelivery will be resolved with a replacement or refund.

Full shipping policy, including delay and cancellation rights

1. Request within 30 days of delivery. Contact customer care. Approval usually takes 2 business days. Wait for instructions and the designated U.S. return address.
2. Send an eligible item. Standard returns must be unused, unwashed, free from stains or damage, and in original condition with all accessories. You pay return shipping.
3. Receive an approved refund. We inspect and initiate within 5 business days of receipt, using your original payment method. Your bank determines arrival timing.

Standard refunds cover the amount paid for returned items plus applicable taxes; the original delivery fee is not refunded. No restocking fee applies. We do not charge back free outbound shipping when a partial return reduces the remaining original merchandise subtotal below $39.

Full return and refund policy

Damaged, defective or incorrect: tell us promptly, ideally within 7 days, with your order number, details and photos if available. Later reporting does not automatically remove legal remedies. After verification, we cover related costs and arrange a replacement, exchange or refund; a prepaid label is provided if a return is needed.

Different color, design or size: make a standard return and place a new order. Regular sale items follow the same 30-day policy; welcome-discount exclusions do not affect return eligibility.

Cancellation or address change: email us promptly. Routine changes require that packing can still be stopped before carrier handoff; after dispatch, changes are not guaranteed.

Full return policy, including costs, exceptions and your rights

LivingFun is operated by HIWAVE DESIGN INC, a California corporation. Business address: 107 Della, Irvine, CA 92602, United States.

Use our customer care form, email support@thelivingfun.com or call +1 949-254-8888. Include your order number, purchase email and issue details; email relevant photos. You may request our business name and address by email.

Monday–Friday, 9 a.m.–5 p.m. Pacific Time, excluding holidays. We normally reply within 1–2 business days.

Read our Terms of Service and Privacy Policy. Nothing here limits non-excludable rights or remedies.