Refund policy
A little clarity, before you return
Returns & refunds
How to request a return, change your selection or get help with an item.
From delivery; eligibility conditions apply.
We inspect and initiate after receiving the return.
Standard return shipping is paid by the customer.
Start with a request
Contact customer care within 30 days of delivery. Standard returns must be unused, unwashed, free from stains or damage, and in their original condition with all included accessories.
Wait for approval and instructions before sending anything back. Approvals are usually processed within 2 business days. We provide the designated U.S. return address privately with your instructions.
You pay standard return shipping. For items that arrive damaged, defective or incorrect, we cover the related costs under the process below.
Refund amount & timing
Within 5 business days of receiving your return, we will inspect it and initiate any approved refund to your original payment method. Your bank or payment provider determines when the funds reach your account.
- Standard refunds cover the amount actually paid for returned items, plus applicable taxes.
- The original delivery fee is not refunded for standard returns.
- No restocking fee applies.
- We do not charge back free outbound shipping if a partial return reduces the remaining merchandise subtotal before discounts below $39.
Damaged, defective or incorrect
Contact us as soon as possible, ideally within 7 days of delivery, with your order number, a description and relevant product or packaging photos if available. Reporting later does not automatically remove rights or remedies under applicable law.
After verification, we will arrange a replacement, exchange or refund. If a return is needed, we provide a prepaid return label. Some issues may be resolved without sending the item back.
Changing a color, design or size
Return the original item under the standard return policy and place a new order. You pay return shipping; the new order follows the shipping rules in effect at that time. Damaged, defective or incorrect items follow the separate process above.
Returns on sale items
Regular sale items follow the same 30-day return policy. Exclusion from the welcome discount does not make a sale item ineligible for return.
Cancellations & address changes
Email customer care with your order number as soon as possible. We can cancel or change an address only before carrier handoff and while packing can still be stopped. Changes after dispatch are not guaranteed.
If a package is returned because of an incorrect address, refusal or unsuccessful delivery, we will review responsibility and offer a reshipment or refund solution. Related actual costs will be explained and agreed with you in advance.
Your rights remain
Nothing here limits rights or remedies that cannot be excluded by applicable law. For dispatch delays, the cancellation and refund process in our Shipping Policy applies even if packing can no longer be stopped.
Customer care
LivingFun is operated by HIWAVE DESIGN INC, a California corporation. Business address: 107 Della, Irvine, CA 92602, United States.
Use our customer care form or email support@thelivingfun.com. Telephone: +1 949-254-8888. You may also email us for a copy of our business name and address.
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding holidays. We normally reply within 1–2 business days.
For order help or returns, include your order number, purchase email and a description of the issue. Email any relevant product or packaging photos.
Related policies: Shipping Policy, Terms of Service, Privacy Policy.
A little help? Right here.
For help with an order or this policy, contact customer care.